Courageous Conversations (preparing for difficult conversations)

For: NHS Staff

Course aims and objectives:

• Establish why conflict happens
• Establish the intent of a conversation
• Identify the desired outcome
• Manage emotions throughout
• Speak persuasively
• Listen actively
• Stay in control of the conversation throughout
• Create a conversation template
• Create a personalised action plan

Core Skills

• Communication Skills        
• Interpersonal Skills
• Empathy

Course Duration: 2 Hours

Delivery Method: In Person

To book this course you or your line manager can do this via LearnPro. Queries regarding this course should be emailed to CrosshouseEdCentre@aapct.scot.nhs.uk

The administrator for this course is Valerie Chidwick, who can reached on 01294 323100 Option 2