People Management Skills Suite - Conflict Resolution for Managers (3 hours)

For: Health/Social Work Staff

Programme Details, Aims and Objectives: To equip managers with the skills, knowledge and confidence to effectively manage and turn around potentially negative relationship situations in the workplace, in a clear, assertive and constructive manner to successfully resolve the conflict situation.

Aimed at: Middle and senior managers

Outcome: To introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilize when managing conflict in the workplace.