Useful Information for Carers

Benefits advice

Carers and their families may be entitled to benefits. South Ayrshire Carers Centre can find out and advise on what you could access and provide assistance with the forms. Staff can also assist carers to access a wide range of grants which would be of benefit to them in their caring role.

Carers allowance

Find out if you are eligible for money to help you look after someone who needs to be cared for.
 

South Ayrshire Council's Information and Advice Hub

Offer a free, confidential and impartial information and advice service to people living in the South Ayrshire Area. Our advisors are fully trained to deal with your welfare rights and issues related to money and debt advice. To find out more call 0300 123 0900, email informationandadvicehub@south-ayrshire.gov.uk.
 

Bereavement support

Losing someone close to you can be devastating. If you have been caring for that person, the loss can seem even greater. How you process your feelings about the death of the person you looked after is a very personal thing. Carers UK has information on some of the emotional impacts that bereavement can have, and may help you think about some of the practical issues to address.
 

Planning for an emergency

As a carer you need to know that if an emergency happens, replacement care will get sorted out speedily and efficiently. The Adult Carer Support Plan and Young Carer Statement contains information which can help you and the person you care for plan for an emergency.
 

LGBT carers

LGBT Helpline Scotland can provide support and someone to chat to. The helpline is open every Tuesday and Wednesday between 12 - 9pm.
 

Advocacy

South Ayrshire Carers Centre provide an advocacy service for carers. Pop into the centre at 43 Sandgate, Ayr, or call them on 01292 263 000 to see how they can help support you.
 

Carer Positive

South Ayrshire Council is a Carer Positive Employer and recognises the importance of retaining experienced members of staff who find themselves in a caring role. Many employers may also have a policy in place to support carers.
 

Social care complaints, comments & suggestions

We value comments and complaints about the health and social care functions for which we are responsible and will use information from them to help us to improve what we do. We want to hear from you if you have any comments or wish to complain. To assist you to make a complaint we have developed a Complaints Handling Procedure which sets out how we will handle complaints.