Information for Telecare Users

[14 March 2022]

Due to a number of enquiries and issues identified by telecare users we have developed two information leaflets for telecare users in relation to some national changes. These are:

• The change in law for fire, smoke and carbon monoxide alarms: (PDF) [1MB] (opens new window) The Scottish Government announced a change to the law in Scotland which requires all households to have interlinked alarms to ensure the safety of residents. The enclosed information leaflet provides some information on this change and important information on how this effects telecare users.
   
• The digital switchover: (PDF) [489KB] (opens new window) We are in the process of updating from analogue to digital phone lines for all devices linked to telecare. We will be contacting service users directly to make any changes required, therefore we would ask that anyone using telecare avoids updating their own phone lines at this time to ensure we can provide uninterrupted service. Details on this work and next steps can be found on this information leaflet.

We appreciate that some of these changes can be difficult to understand and therefore we would encourage anyone who has any questions about this to contact us for advice. If you have any queries and would like to speak with someone please contact by email: telecare@south-ayrshire.gov.uk or call 01292 880929.