Courageous Conversations

About the course

To understand the need to plan for a difficult conversation to help achieve an outcome which is satisfactory for all concerned.

Covers the intent of conversation to identify the desired outcome. Speak persuasively, listen actively and manage own body language. Asking the correct question at the right time to establish the purpose of a difficult conversation, create a conversation template and a personalised action plan. Stay in control of the conversation throughout. 
 

Aimed at

• NHS staff

• Middle managers

Duration

2 hours
 

Delivery Method

In-person
 

How to book

The administrator for this course can reached on 01294 323100 Option 1