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Management of Actual or Potential Aggression (MAPA)


You will gain the essential knowledge and skills to prevent, decelerate, and de-escalate crisis situations. This is a theory only programme and won't cover any disengagements or holding skills. This course will enhance your management of disruptive, aggressive and or violent behaviour while ensuring that everyone involved in crisis situations can maintain the Care, Welfare, Safety and Security of all involved.

The programme will be delivered to you within a legal and professional framework consistent with current national standards, South Ayrshire Council policies and guidance, and current research, as well as recognised best practices.

You will explore and develop a range of psychological and physiological responses to behaviour that will enable you to minimise the potential harm disruptive, aggressive and/or violent behaviour can cause.

Learning Outcomes

  • Identify and know how to respond to various levels of crisis behaviours.
  • Recognise how to manage your own consistent, calm behaviour in order to influence a positive outcome in a crisis situation.
  • Learn strategies to strengthen non-verbal communication.
  • Develop limit-setting strategies when verbally intervening to de-escalate defensive behaviours.
  • Learn safety intervention strategies to maximise safety and minimise harm.
  • Explore a framework to help guide staff and the individuals in distress through a process of re-establishing the relationship.

Who should attend?

This is designed for all Health and Social Care (HSCP) staff where the management of actual or potential aggression is either needed for registration or to support practice.

Course Length:

This is a half-day session.

Please click here for all information on how to book.