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Management of Actual or Potential Aggression (MAPA)


The ultimate focus of this training programme is to ensure that you gain the essential knowledge and skills to prevent, decelerate, and de-escalate crisis situations.

This is a theory only programme and won't cover any disengagements or holding skills.

Learning Outcomes

This course will enhance your management of disruptive, aggressive and or violent behaviour while ensuring that everyone involved in crisis situations can maintain the Care, Welfare, Safety and Security ® of all involved.

The programme will be delivered to you within a legal and professional framework consistent with current national standards, South Ayrshire Council policies and guidance, and current research, as well as recognised best practices.

By the end of the programme, you will have explored and developed a range of psychological and physiological responses to behaviour that will enable you to minimise the potential harm disruptive, aggressive and/or violent behaviour can cause.

Who Should Attend

The Management of Actual or Potential Aggression (MAPA®) training programme has been designed for all staff within the Health Social Care Partnership (HSCP) where the Management of actual or Potential Aggression is either needed for registration or to support practice.

Course Length

This is a two day face to face course.

Venue: The Practice Development Base - 8 Wellington Square, Ayr, KA7 1HA


How to book

South Ayrshire Council Employees

This course can be booked through Book and Go on COAST, visit:


NHS Ayrshire & Arran Employees

All NHS staff within SA HSCP, should copy and paste the following link onto their browser and enter where they will be directed to COAST. This link should be used anytime NHS wish to access COAST therefore it would be advisable that this is saved to favourites.

On entering you will have two options; to Register or Login, in the first instance all NHS staff must register their details, simply their name and email while creating a memorable password.  An active email address must be used as all booking confirmations, information and links will be sent to this address.