Working with Difficult, Challenging or Evasive Families

Description

The training will consider the range of skills needed when working with challenging users.

Learning Outcomes

This course will cover a range of skills needed when working with challenging users in a variety of situations where users can be seen as threatening. Through a range of 'active learning' exercises the group will consider what we define as difficult, challenging or evasive how we assess this and how we can form collaborations with users.

Who Should Attend

All staff engaged in working vulnerable groups and individuals of all ages.

Course Length

This is a full day face to face session.

Venue: The Practice Development Base - 8 Wellington Square, Ayr, KA7 1HA

How to book

South Ayrshire Council Employees

This course can be booked through Book and Go on COAST, visit: https://thecore.south-ayrshire.gov.uk/article/232/COAST

NHS Ayrshire & Arran Employees

All NHS staff within SA HSCP, should copy and paste the following link onto their browser and enter where they will be directed to COAST. This link should be used anytime NHS wish to access COAST therefore it would be advisable that this is saved to favourites.

http://council.learnprouk.com/lms/guest_level/ExternalBooking.aspx?L3Id=1032&ContentAuthorityId=40

On entering you will have two options; to Register or Login, in the first instance all NHS staff must register their details, simply their name and email while creating a memorable password.  An active email address must be used as all booking confirmations, information and links will be sent to this address.