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Introduction to Welfare Rights and Money Advice Services


The purpose of this training is not to make staff in any way responsible in carrying out additional roles, the rational is to raise awareness of the issues that are current, and how best to identify, support and refer clients on to the Information and Advice Hub that they may come into contact with in their daily roles.

Learning Outcomes

  • Service Overview of The Information and Advice Hub
  • Up and coming changes that may affect service users, and the administrative structure of the benefit system including the role of the DWP, HMRC, Social Security Scotland and the Local Authority
  • Maximising Income through Welfare Benefits
  • Addressing Fuel Poverty and Cost of Living Crisis
  • How to spot the signs of debt and what we can do to help clients to manage debt through effective budget planning.
  • Identifying when and how to make a referral

Who Should attend?

All staff and services across Health and Social Care Partnership (HSCP).

Course Length

This course is a 60 Minute Online session via Microsoft Teams.


Please click here for all information on how to book.

To find on COAST the Training Events are called: 'Introduction to Welfare Rights'