Maintenance of equipment

If you have been provided with a community alarm and a pendant, you or a family member are required to test this by pressing the pendant monthly, allowing the call to call through to the monitoring station and advising the operator you are performing your monthly pendant test.

If you have any problems with the equipment provided, the monitoring station should be informed by raising a call through your main telecare alarm unit, or by calling the monitoring station on the contact details provided.

If your details or circumstances do change you should contact the monitoring station and update them of the information as soon as possible. It is your responsibility to keep us up to date so that we can provide the best service.