What if I am unhappy with the service
If you have any concerns about our service, please contact us:
- Email: Telecare@south-ayrshire.gov.uk
- Telephone: 01292 880929
- Post: South Ayrshire Telecare Department, 12 McCall's Avenue, Ayr
If you have further concerns after discussing the matter with us then contact the Care Commission, Compass House, Discovery Quay, 11 Riverside Drive, Dundee, DD1 4NY, Telephone 01382 207100.
Monitor and evaluate
We will monitor and evaluate our service to you. We do this in a variety of ways, through staff carrying out verbal audits with you, annual questionnaires and suggestion leaflets all aimed at improving our service. In continually trying to improve our service your comments are welcome and can be reported through the monitoring station operators or mobile attendant staff. Our service is also subject to inspection by the Care Commission.
Terms and Conditions
If there is limited cellular network in your area, we may be unable to provide our service.
Any misuse of the alarm or mistreatment verbally or physically of any of the Telecare Team will not be tolerated and may result in termination or suspension of our service.
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